Shipping Policy
We aim to process and dispatch all orders quickly and efficiently. Please review the following information about our shipping procedures and delivery timelines.
Order Processing
Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak periods, processing may take slightly longer.
UK Delivery Options
- Standard Delivery: 3-5 business days (free on orders over £50)
- Express Delivery: 1-2 business days (additional fee applies)
International Delivery
We ship worldwide with delivery times varying by destination:
- Europe: 5-10 business days
- Rest of World: 10-21 business days
Customs fees may apply for international orders
Shipping Costs
Shipping fees are calculated at checkout based on order weight and destination. Free UK shipping is available for qualifying orders.
Order Tracking
Once dispatched, you’ll receive a confirmation email with tracking information to monitor your delivery.
Delivery Issues
If your order arrives damaged or is lost in transit, please notify us within 14 days of delivery.
Undeliverable Packages
Packages returned due to incorrect addresses or failed delivery attempts may be subject to reshipping fees.
Changes & Cancellations
Contact us immediately if you need to modify or cancel an order. We cannot guarantee changes once processing has begun.
For further assistance, please visit our Help Center.