Returns Eligibility
- Items must be returned within 14 days of delivery
- Products must be unworn, undamaged, and in their original packaging with tags attached
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned or exchanged:
- Swimwear (for hygiene reasons, unless faulty)
- Earrings and body jewelry (for hygiene reasons)
- Sale items or discounted products
- Personalized or customized items
Return Process
- Request a Return: Visit our Returns Portal within your account or contact our customer service team to initiate your return.
- Package Your Item: Securely pack the item in its original packaging.
- Ship It Back: Use the provided return label (if applicable) or send it to our returns center.
Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Refund Options
- Refunds: Processed to the original payment method within 5-7 business days after we receive and inspect your return.
- Store Credit: Available upon request and issued immediately upon approval.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will cover return shipping costs and provide a full refund or replacement.
Exchanges
Exchanges are subject to availability. If your requested size/color is out of stock, we will issue a refund or store credit instead.
International Returns
Customers outside the UK are responsible for return shipping fees and any applicable customs charges. Refunds will exclude original shipping costs.
For further assistance, please visit our Help Center.